Shipping & Returns

Shipping Policy

Nature of Kindness ("we" and "us") is the operator of (www.natureofkindness.org) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. While we try to keep kindness packages in-stock at all times, the handmade nature of our project may result in delays in your order. We try to maintain accurate shipping estimations on our website and strive to ship out your product within 1-2 weeks of your order. However, in the instance that your product is placed on backorder, we will contact you about our revised estimated time-of-arrival and you will be given the chance for a refund.

2. Shipping Costs

The price of shipping is included in the cost of our packages.

3. Returns

Because products are customized to order, we do not accept returns.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 business days.

4.2 Transit time Internationally

Currently, we do not ship internationally. Our packages are only available in the US.

4.3 Dispatch Time

Orders are usually dispatched within 1-2 weeks of payment of order. We operate seven days a week during standard business hours, except on national holidays at which time hours may vary. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Nature of Kindness will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If one part of the kindness package is out of stock, we will wait for it to be back in stock before dispatching your order.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers may receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with us If the parcel has been delivered without you being present, please contact customer service at natureofkindness@gmail.com with next steps.

7. Sales Tax

Sales tax is not included in the price of the goods. You will receive a 6.75% sales tax on to the cost of our packages.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please submit an inquiry via our contact form or to our email, natureofkindness@gmail.com

Return & Exchange Policy

Last updated January 2021.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may submit a request to us for an exchange. Please see below for more information on our return policy.

RETURNS, REFUNDS, AND EXCHANGES

Because of the personalized nature of our product, we do not accept returns. We will provide refunds if we have not yet sent out the package. If we have sent out the package, and it arrives damaged or in poor condition, we will happily exchange it for you. In order to exchange your project, we ask that you notify us of your situation through our contact form and leave your name, address, and email/phone. You may also email us (natureofkindness@gmail.com). From there, we will dispatch a new product.

QUESTIONS

If you have any questions concerning our return policy, please contact us at natureofkindness@gmail.com.